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BOOKING CONDITIONS
1. CONTRACT: Your completed Booking Form, or
written confirmation, should be received no later than 5 days after
the booking has been confirmed by telephone. A contract will exist
with the Principals of Smart Holidays, when we have received your
written confirmation and deposit, and we have issued a Confirmation
Invoice.
2. PAYMENT: In
order to confirm your booking, a deposit of 30% is required by cheque
or credit card on the total cost of accommodation, car hire or
transfers. Should you wish to purchase Holiday Insurance with us, this
must de paid in full. The remaining balance must be received no less
than 8 weeks prior to departure. Should full payment not be received
by this date we reserve the right to cancel the booking and issue
cancellation charges as shown below. When a booking is made within 8
weeks of departure, full payment should accompany the Booking Form.
3. ACCOMMODATION:
Accommodation is only for the use of those people named at the time of
booking and if you wish to add members to your party, you should
advise in writing, with any payment due. Accommodation is available to
you at the earliest between 1pm to 5pm on date of arrival and we would
appreciate that you vacate by 10am on date of departure. The
accommodation cost includes, electricity, linen, towels, and cleaning
prior to arrival. Any damage or breakage should be notified and
appropriate payment made to the local agent, prior to your departure.
We reserve the right to change for breakage and damage not reported
and discovered later. In the unlikely event that we are unable to
provide the accommodation booked, we reserve the right to substitute
an alternative of a similar standard.
4. CANCELLATION:
We require to be advised in writing. Our charges, not including
insurance payments, which are not refundable, are as follows:
Notification
Cancellation Charge
More than 60days
Deposit only
30 to 60
days 40%
Less than 30 days
50%
5. CHANGES: Should
you wish to make changes to your confirmed booking we will do our best
to assist you. A charge of 10 Euro may be made to cover administrative
costs.
6. LIABILITIES:
Your booking is subject to the terms and conditions of companies or
persons that supply services to the Principals of Smart Holidays. We
have taken all reasonable care in selecting the accommodation and
compiling the information, but as we arrange accommodation, car hire,
flights and transfers through third parties, changes do sometimes
occur. If we consider your holiday may be affected we will endeavor to
inform you prior to your departure. We shall not be liable for any
loss or damage arising in connection with a holiday, caused by any
matter outside our reasonable control. We do not accept any liability
for the cancellation of your holiday as a result of force majored,
war, threat of war, riots, terrorist activity, industrial disputes,
natural disasters, acts of government, closure of airports or similar
events beyond our reasonable control. We cannot be held liable for any
failure in public utilities nor can we accept liability for any
inconvenience discomfort or annoyance you may suffer, on building
works being carried out on properties over which we have no control.
7. COMPLAINTS:
Your holiday enjoyment is of prime important to us. In the event that
you have cause for complaint whilst on holiday you must immediately
report the matter to our nearest office on Crete, (details of which
are given on your travel documents) so that our local office staff and
suppliers have the opportunity to resolve the matter on the spot.
Until we are aware of a problem or complaint we cannot begin to
resolve it.
8. STANDARDS:
Hotels are classified by the Greek authorities and we show the rating
of these in our brochure. Although we suggest star rating, villas and
private houses are not as yet classified, but we do endeavor to ensure
that they and all of those you are familiar with, as will many other
standards.
The relaxed attitude of the Greek people may
frustrate at times, but it is these same characteristics which can
also charm and delight.
9. CONDITIONS: Any
failure of one part of the contract does not mean the failure of the
entire contract. When accepting your booking, it will be understood
that you are agreeing to these Booking Conditions on behalf of all
members of your party.
10. LEGAL PROCEDURES:
Court Proceedings may only be brought against the Tour Operators, in
the jurisdiction of the domicile of the Tour Operator and under the
judiciary system of that same domicile. |
